Inline Ltd.

"The Voice of Your Business" Inline is one of the first and currently the 2nd largest outsourcing contact center in Bulgaria, specialized in business process outsourcing /BPO/ and consulting services to companies in Europe and USA. Inline has been formed to provide high quality, innovative, infrastructure-based contact center services to the businesses in a variety of industries. The founders of the company, recognizing an opportunity in the market (high quality of personnel with low operation costs), have assembled a team of professionals to build efficient contact center processes, develop customer oriented products, and deliver high quality telemarketing services. Inline has started as an in-house call center to support the operations of the group in July 2002. As a separate company it was officially registered in November 2003, although started acting as an independent call center outsourcer effectively at the beginning of 2003. Since that time, Inline provides full scope of outsourcing contact center services. In 2004 Inline started providing consulting and integration services for companies and government organizations building in-house call centers. Services: The services that Inline renders can be used for establishing quick and effective contact with numerous potential customers and ensuring full-scale relationship with clients through different communicational channels - telephone, fax or internet. Inline may assist companies in increasing substantially volume of sales, retaining relations with clients and improving customer service care. Through the last 4 years Inline has assisted many Bulgarian and European companies to: - Increase sales, resulting in better profitability - Establish better CRM procedures and initiate loyalty programs, resulting in increased percentage of customers' retention - Develop new services and launch successfully new products through better marketing communication Inline creates strong partnerships, based on used risk sharing and profit sharing business models. Inline services include: - CRM consulting services - Outsourcing call center services - Outsourcing IT services