Viva Associates Ltd.

Viva Associates Ltd. is a consulting company on development, implementation and improvement of Management Systems, according to the requirements of ISO 9001:2000, ISO 14001, HACCP, TS/ISO 16949, QS9000, VDA 6.1, OHSAS 18001, TL 9000, ISO 17020 and ISO 17025. WHO ARE WE AND WHAT IS OUR AIM AND OBJECTIVE Viva Associates Ltd. has a Quality Management System implemented and certified according to ISO 9001:2000 requirements – initially on UKAS accreditation, and later it is recertified on TGA accreditation. The main objective of Viva Associates Ltd. is to co-operate and assist the companies in the process of the total quality level expansion and increase scope by using its employees’ experience and knowledge, and the other recourses available, focusing it’s effort on the competitive advantages improvement and maximum enhancing Customer satisfaction. We view our objectives as a fundamental factor for the increase of competitiveness, export potential and organisation’s stability of the Bulgarian business in the context of the process of European integration. CUSTOMER FOCUS AND APPROACH Our relations with the Customers are based on the following principles: - Psycological comfort of the Customer - High effectiveness - Trust, correctness and mutually beneficial relations - System approach - Management and personnel maximum commitment - Meeting the Customer’s requirements - Measurable, reachable, well planned and timely defined objectives and results OUR ACTIVITIES 1. Consulting services: - Diagnostics and analysis of Management Systems - Development, implementation and improvement of: Quality Management Systems (ISO 9001:2000 and ISO 9004:2000) Environmental Management Systems (ISO 14001; EMAS; EMAS II) Hazard Analysis and Critical Control Points Systems (HACCP-Systems) Management Systems of the Automobile industry (TS/ISO 16949 QS 9000; VDA 6.1) Occupational Health and Safety Assurance Systems (OHSAS 18001) Management Systems in Telecommunications industry (TL 9000) Management Systems of Bodies for Control and Compatibility Evaluation Compliance Activity (ISO 17020 and ISO 17025). - Management Systems’ Transition to the current Standards’ versions, adaptation and improvement - Preparing companies for Product Certification - Costs and low quality losts reduction consulting - Information Technologies implementation in the area of quality management, assurance and audit 2. Training and Education activities Viva Associates' team includes qualified lecturers and trainers from The Quality Management Center at The Institute For Postgraduate Studies at The University For National And World Economy – Sofia. COMPETENCE AND RESOURCES Human resources Viva Associates staff includes: Consultants with high qualifications and practical experience in the area of quality management and assurance; Registered Quality Management Systems auditors Lecturers and trainers with experience in the development, organisation and implementation of educational methodologies, and educators in a wide spectrum of topics in the area of the Management Systems. Experience Viva Associates has developed, documented and implemented Management Systems of over 80 Bulgarian and foreign Organisations, and 29 of them are already certified by accredited international certification Organisations. Infrastructure Viva Associates has joined its efforts and resources with Partners of regional structures functioning in 12 district centers. STRATEGIC SCOPES Improve specialisation in the high priority areas of consulting and training. Optimisation of the interaction between the Partners, aimed at the enforcement of a working synergy in their interface areas: - Regional structures development and expansion with the achievement of national coverage of services - Turning Viva Associates Ltd. to an important factor for harmonizing the activities and practices of the business organizations in the European Union integration process. - Widen the horizon and the scope of the programme priorities of the Organisation by focusing on greater quality servicing. LIST OF THE ORGANISATIONS, CONSULTED BY VIVA ASSOCIATES LTD. AND CERTIFIED ACC. TO ISO 9001:1994, 9002:1994, ISO 9001:2000 AND HACCP REQUIREMENTS